Connect callers with a specific agent
When a caller asks for someone by name, Pluveus identifies the agent and can transfer the call directly to them. Existing relationships stay connected to the person the caller knows.
One brokerage.Hundreds of agents.
The ultimate AI answering service for your brokerage
Pluveus answers listing questions, helps arrange appointments, and transfers callers directly to your agents. Your team gets the details to follow up, and we handle the setup and ongoing management.
Main-line, after-hours, and overflow coverage.
A helpful conversation. A meaningful next step
A simple property question can open a larger conversation. Pluveus follows the caller’s lead, clarifies the details, and helps them find a useful next step.
- Caller
I'm calling about the house on Cedar Lane. Does it have three bedrooms?
- Pluveus
Are you asking about 42 Cedar Lane?
- Caller
Yes, that's the one.
- Pluveus
It has three bedrooms and two bathrooms. What else would you like to know?
- Caller
I’d like to see it. Could I speak with someone about arranging a showing?
- Pluveus
Would you like me to connect you with a buyer specialist?
- Caller
Yes, please.
- Pluveus
Of course. Let me try connecting you now.
A property question becomes a live connection
The buyer reaches a specialist. A call summary and transcript capture the property they asked about and their interest in a showing.
Answers grounded in your listings
Pluveus uses your approved MLS listing source to answer questions about specific properties and help buyers explore available homes that match what they’re looking for.
See Pluveus in actionThe right caller. The right agent. A live connection
Your people. Your routing preferences.
A requested agent, a specialist team, or the people covering a particular market: you decide where calls should go. We build those preferences into Pluveus.
Match buyers and sellers with specialists
Send buyer inquiries to your buyer specialists and seller conversations to the people who handle listings and consultations. Match the caller's needs with the right expertise.
Distribute opportunities through round robin
Use round-robin routing to select an agent from your designated group for a live transfer. Give incoming opportunities a consistent distribution process across participating agents.
Connect listing inquiries with the listing agent
Route a property conversation to the agent responsible for the listing, following your brokerage's preferences for listing and sign calls.
Route by office or market
Connect callers with the people serving the relevant office, area, or market. Keep local knowledge part of the experience across your brokerage.
When an agent can’t answer
Pluveus can return to the caller and capture a callback request, along with the details your team needs to follow up.
Explore live call transfers
Built for real estate conversations
Give callers help that fits the reason they called
A home search, a possible sale, an existing relationship, or a routine inquiry—each calls for different questions and a different kind of help.
Understand the search
Pluveus learns where buyers want to live, what they want to spend, and what matters to them in a home. It can ask about financing, their plans for moving, and properties they’re interested in, then help them explore available listings, arrange a showing, or speak directly with a buyer specialist.
Explore buyer conversationsUnderstand the plans behind the property
Whether a homeowner is exploring a possible sale or preparing to list, Pluveus learns about their property, their reasons for selling, and their timing. It can help arrange a consultation or connect them with a seller specialist, with questions about pricing and valuation directed to your team.
Explore seller conversationsStart with the property that caught their eye
When a property catches someone’s attention, Pluveus helps them learn more about it. It identifies the listing, answers questions using current property information, and understands what else the caller wants to know. From there, it can help arrange a showing or connect the caller with an agent.
Explore listing callsKeep familiar relationships connected
Pluveus helps clients reach the agent they already know, whether they’re calling about a transaction, paperwork, or an upcoming appointment. If a live connection isn’t available, it can capture a callback request and the details behind it, giving your team a clear understanding of what needs attention.
Give each inquiry a clear destination
Not every call is about buying or selling a home. Pluveus can answer general brokerage questions, take messages, and gather the details behind vendor inquiries and other routine calls. Questions receive a helpful response, and requests that need your team’s attention can be passed to the appropriate people.
Connected to your listings
Pluveus connects to your approved MLS listing source to keep property information current for listing questions and buyer searches.
Brokerage-wide coverage
One consistent welcome across your brokerage
Across offices and schedules, Pluveus gives callers a consistent welcome while respecting the way each part of your brokerage works.
Keep your number
Keep the numbers your callers know by forwarding calls to Pluveus, or add a dedicated number for an office, market, campaign, or listing.
Cover busy hours and after hours
Cover your main line, overflow, evenings, or weekends, so callers can receive help while your team is showing homes, meeting clients, or away.
Handle simultaneous calls
Handle multiple conversations at once, with call-handling capacity matched to your brokerage’s needs as call volume grows.
Support each office
Give each office or market its own agent groups and routing preferences, while keeping call activity visible at the brokerage level.
Your process. Across every office.
Give your agents a useful head start
Who called? What are they looking for? Which property interested them? What happens next?
Pluveus brings the conversation into the systems your team uses, so agents have a useful place to begin.
Explore CRM & follow-up
CRM
Create or update contacts and leads, add call notes, assign an agent, and create follow-up tasks. We configure the supported actions around your CRM and existing process.
Call context
The important details are brought together in a clear call summary. Agents can read the full transcript whenever they need the caller’s own words.
Notifications
Notify the appropriate agents or team members about call outcomes and follow-up requests, with the caller’s details and enough context to respond.
Scheduling
Check connected calendars and book showings or consultations during the call. When an appointment needs your team’s confirmation, Pluveus records the preferred time as a request—not a confirmed booking.
The Pluveus portal
See what your answering service accomplishes
Review call outcomes across your brokerage, then open the transcript to understand the conversation behind each result.
A view that fits your role
Brokerage leaders can review activity across the organization. Agent access focuses on the calls and outcomes assigned to them.
Callback requested
- Caller
- Taylor Morgan
- Inquiry
- Buyer inquiry
- Request
- Speak with a buyer specialist
- Search
- Cedar Grove · Three bedrooms · Home office · Yard
- Callback
- Weekday afternoon
Built around your brokerage
Thoughtfully set up. Actively managed
Your team knows the brokerage
We work with you to turn that knowledge into an answering service shaped around your callers, agents, and day-to-day operations.
See how setup works-
Map your calls
We work with your team to understand the calls coming into your brokerage, who should receive them, and how you want each type of inquiry handled.
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Build your service
We configure your greeting, agent roster, routing preferences, and buyer and seller conversations, then connect your approved listing source, calendars, and CRM around the way your team works.
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Review together
Before launch, we walk through realistic caller situations with your team, reviewing agent connections, appointment handling, and follow-up so you can see how the service will work for your brokerage.
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Launch and refine
Our work continues after launch. We monitor and manage the service, work through adjustments with your team, and refine call handling as your agents, offices, and priorities change.
How Pluveus fits your brokerage
A few practical details about call coverage, live connections, and working with the systems your team already uses.
Talk about your brokerageCan Pluveus support hundreds of agents across multiple offices?
Yes. Pluveus is built for regional brokerages with hundreds of agents and multiple offices. Each office or market can have its own routing preferences, while brokerage leaders review call activity and outcomes across the organization.
Can we use Pluveus for after-hours and overflow calls?
Yes. Pluveus can answer your main line or cover evenings, weekends, and calls that arrive while your team is busy. It can handle multiple conversations at the same time.
Can we keep our current phone numbers?
Yes. You can keep the numbers your callers already know and forward calls to Pluveus. We can also arrange a new number if you need one.
Can Pluveus transfer callers directly to our agents?
Yes. Pluveus can connect callers with an agent they request by name, a listing agent, or a buyer or seller specialist. Your routing preferences can also direct calls to office or market teams, or rotate calls among eligible agents using round robin.
What happens if the agent does not answer?
Pluveus can return to the caller and offer to take a callback request. Your team receives the caller's details, why they called, and what they need help with.
Can Pluveus help with listing questions and buyer searches?
Yes. Using your approved MLS listing source, Pluveus can answer questions about a specific property and help buyers find available homes that match their preferences. Answers and searches use the listing information available through that connection.
Can it book appointments and work with our CRM?
Yes. Pluveus can check availability and book appointments through connected scheduling services. It can also send caller details and conversation summaries to your CRM. We build the CRM connection where needed and configure the booking and follow-up actions your systems support.
Can Pluveus help existing clients and general callers?
Yes. Pluveus can help existing clients reach their agent and assist with general brokerage inquiries, as well as new buyer and seller calls. When follow-up is needed, it gathers the caller’s details and reason for calling so your team has the context to respond.
Can we see how calls are being handled?
Yes. The Pluveus portal brings call activity, conversations, and outcomes into one place. Your team can review individual calls and see requests that need follow-up, with access appropriate to each person's role.
Do we need to configure and manage Pluveus ourselves?
No. We build and configure the service with your brokerage, review the caller experience together, and continue managing it after launch. Your team helps shape how it should work; we handle the setup and ongoing management.
Meet your brokerage’s AI answering service
Explore how Pluveus answers real estate calls, helps callers, and connects them with your agents.
