Main-line calls
Use Pluveus as the first point of contact on your brokerage’s main line—for property questions, agent requests, and everyday inquiries.
AI answering service
Help callers get what they came for
Pluveus answers listing questions, gathers the details your team needs, and helps callers arrange appointments or connect directly with an agent. Use it for your main line, after-hours calls, or overflow when your team cannot answer.
Understand the call. Find the next step
Pluveus asks relevant questions to understand what the caller needs, then helps them get answers or connect with the right agent.
See Pluveus in actionPluveus gathers the buyer’s preferred area and property needs, then attempts a live connection with a buyer specialist.
- Pluveus
Thank you for calling. How can I help?
- Caller
We’re beginning our search and would like to speak with someone.
- Pluveus
I can help with that. What area are you considering?
- Caller
Cedar Grove. We’re looking for three bedrooms and a yard.
- Pluveus
Would you like me to try connecting you with a buyer specialist who covers Cedar Grove?
- Caller
Yes, please.
- Pluveus
Of course. I’ll try connecting you now.
Coverage for the moments that matter
Room for more than one conversation
When several calls arrive together, Pluveus can handle them simultaneously—giving your brokerage coverage beyond a single conversation at a time.
Talk about your coverage needsAfter hours
Answer property questions, help with appointment requests, and capture callback details when callers reach you outside office hours.
Agent overflow
Let agents stay with the client in front of them while Pluveus handles calls they cannot answer.
More than a name and a message
Buying or selling
Pluveus gathers a buyer’s search preferences or a homeowner’s plans for selling, then helps them connect with the right specialist. Your agents receive the context they need to continue the conversation.
A property question
A caller can ask about a specific listing or describe the home they’re looking for. Pluveus uses your approved MLS listing source to answer questions, explore matching properties, and help with a showing request.
A specific agent
Some callers already know who they want to speak with. Pluveus can transfer them directly to the requested agent, or capture a callback request if the connection cannot be completed.
Everyday brokerage business
Not every call is about buying or selling. Pluveus can clarify the reason for a general inquiry, help callers reach the appropriate person, or gather the details your team needs for follow-up.
The right answer is sometimes the right person
Pluveus can transfer callers directly to your agents, following your brokerage’s routing preferences. If the connection cannot be completed, it can return to the caller and capture a callback request.
Explore live call transfersWhat to expect when Pluveus answers
A closer look at call coverage, property questions, live agent connections, and what happens when a call needs follow-up.
Does Pluveus do more than take a message?
Yes. Pluveus can answer listing questions, help buyers explore available homes, arrange appointments, and transfer callers directly to your agents. It also gathers the details your team needs for follow-up.
Do we need to set up and manage Pluveus ourselves?
No. We work with your team to understand your call coverage, agent routing, and follow-up needs. We handle the setup, review the caller experience with you before launch, and continue managing the service afterward.
Can we use it for after-hours calls or when our team is busy?
Yes. Use Pluveus for your main line, after-hours calls, or overflow when your team cannot answer. During setup, we establish when it should answer and how calls should be handled.
Can Pluveus answer more than one call at once?
Yes. Pluveus supports simultaneous conversations, giving your brokerage coverage when several calls arrive at once. We arrange call-handling capacity around your needs during setup.
What if the caller wants to speak with a specific agent?
Pluveus can transfer the caller directly to the requested agent. If the connection cannot be completed, it can return to the caller and capture a callback request.
Can Pluveus help existing clients and general callers?
Yes. Pluveus can help existing clients reach their agent and assist with general brokerage inquiries, as well as new buyer and seller calls. When follow-up is needed, it captures the caller’s details and reason for calling.
Can Pluveus answer questions about our listings?
Yes. Pluveus uses your approved MLS listing source to answer questions about specific properties and help buyers find available homes that match their preferences. It can then help arrange a showing or connect the caller with an agent.
What information does our team receive after a call?
Your team can receive the caller’s details, a conversation summary, and the full transcript, including property interest and any requested next step. CRM updates and notifications follow the setup agreed with your brokerage.
Put Pluveus to work for your brokerage
See how Pluveus handles real estate calls, or talk with us about the coverage, agent connections, and follow-up your brokerage needs.
