The details behind the interest
A caller may want to confirm a bedroom count, ask about the layout, or find out how to see a home. Pluveus answers using your MLS listing information and helps them take the next step.
See Pluveus in actionA property catches their eye. Be ready for the call
Using your MLS listing information, Pluveus answers property questions, helps arrange showings, and can transfer callers directly to the listing agent.
Answer the question. Connect the caller
A direct path to the listing agent
Pluveus can transfer a caller directly to the listing agent, following your brokerage’s routing preferences.
Explore live call transfersFrom a question to a next step
- Identify the property the caller means.
- Answer questions using your MLS listing information.
- Help arrange a showing or connect the caller with an agent.
- Caller
I’m calling about the house on Cedar Lane. Does it have three bedrooms?
- Pluveus
Are you asking about 42 Cedar Lane?
- Caller
Yes, that’s the one.
- Pluveus
It has three bedrooms and two bathrooms. What else would you like to know?
- Caller
I’d like to talk with someone about seeing it.
- Pluveus
I’ll try connecting you with the listing agent now.
Your listings, ready for questions
Pluveus uses your MLS listing information to answer questions about a home’s price, features, and availability.
If the caller wants to explore other homes, Pluveus can search available listings around their preferred location, budget, and features. We handle the MLS connection during setup.
See how setup worksKeep the property connected to the person…
The property
Your team receives the property the caller asked about, the details discussed, and any questions they want an agent to answer.
The caller
Pluveus captures contact details, what interested the caller about the home, and any search preferences they shared.
The next step
Your team can see whether a showing was booked or requested, a live connection was completed, or a callback is needed—with the conversation available for context.
Give your agents a clear place to begin
A useful handoff when the agent cannot answer
Pluveus can take a callback request and send your team the caller’s contact details, the property they asked about, and the questions they want to discuss. The request goes into your CRM, with a notification to help your team follow up.
Explore CRM & follow-upQuestions about listing and sign calls
What to expect when callers ask about a property, want to arrange a showing, or need to reach the listing agent.
Have another question? Get in touch
Where does Pluveus get its property information?
Pluveus connects to your MLS listing source for property details, including price, features, and availability. We handle the connection during setup. The same information supports questions about individual properties and searches across your listings.
Can Pluveus transfer callers directly to the listing agent?
Yes. Pluveus can transfer a caller directly to the agent responsible for the property. You can also direct listing inquiries to another designated agent or an agent group, following your brokerage’s routing preferences.
Can we use a dedicated number on a listing sign or campaign?
Yes. You can use a dedicated number for a listing sign or campaign, or forward calls from an existing number. We help set up how those calls are answered and routed to your agents.
Can Pluveus arrange a showing during the call?
Yes. Pluveus can book through your connected scheduling service or gather preferred times for your team to confirm. Callers are told whether their appointment is confirmed or their requested time still needs confirmation. Your team receives the property and appointment details.
What happens if the listing agent cannot answer?
If a transfer cannot be completed, Pluveus can take a callback request with the caller’s contact details, property interest, and questions. The request goes into your CRM, and Pluveus can notify your team. Summaries and transcripts are also available in the portal.
Can Pluveus help callers find other properties?
Yes. Pluveus can search available listings using the caller’s preferred location, budget, and features. A caller who starts with one property can explore other options, ask questions, and connect with a buyer specialist.
Be ready for the calls your listings create
See how Pluveus handles a listing inquiry, or talk with us about your MLS connection, agents, and showing process.
