A conversation with your team
Some buyers want to discuss an area, compare options, or ask where to begin. Pluveus can transfer them directly to a buyer specialist at your brokerage.
See Pluveus in actionHelp the next move begin
Understand what buyers are looking for, help them explore available listings, and connect them with the people who can guide their search.
When buyers want to talk
Your specialists, within reach
Your team. Your routing preferences
Direct buyer calls to a designated agent, a buyer specialist group, or participating agents through round-robin routing.
Explore live call transfersA clear path to the right person
- Understand what the buyer wants help with.
- Confirm they would like to speak with an agent.
- Attempt the transfer using your routing preferences.
- Caller
We’ve been looking at homes in Cedar Grove, but haven’t found the right place yet.
- Pluveus
What are you looking for in your next home?
- Caller
At least three bedrooms. We’d really like a yard, too.
- Pluveus
I can help you explore available listings or try connecting you with a buyer specialist. Which would you prefer?
- Caller
Could we talk to a specialist?
- Pluveus
Of course. I’ll try connecting you now.
A search begins with a few important details
The place. Pluveus learns where buyers want to live, the kind of home they’re considering, and the features that matter most.
The plans. The conversation can cover budget, financing readiness, and any timing they have in mind, whether they’re exploring or actively searching.
The property. Buyers can ask about a listing they’ve seen or explore available homes that match their preferences.
Connected beyond the call
Your MLS connection supports listing questions and searches. Pluveus carries buyer details into your CRM, notifies your team, and keeps summaries and transcripts available in the portal.
Explore CRM & follow-up
Help buyers take a closer look
When a buyer wants to visit a property or discuss their search, Pluveus can help arrange a showing or consultation. Following your scheduling process, it can book an appointment or gather preferred times for your team to confirm.
Your agent receives the buyer’s property interest, search preferences, and appointment details, with a clear distinction between a confirmed booking and a requested time. They have the context to prepare for the visit or conversation.
Explore CRM & follow-upYour buyer specialists. Your routing preferences
You decide who receives buyer calls. Connect callers with the agent they ask for, direct new inquiries to your buyer specialists, or share calls across a selected group using round-robin routing.
Explore live call transfersQuestions about buyer calls
What to expect when buyers ask about listings, want to speak with an agent, or are ready to arrange a showing.
Have another question? Get in touch
Can Pluveus help a buyer who is just beginning their search?
Yes. Buyers don’t need to have chosen a property or settled on a moving date. Pluveus can learn about their preferred areas, budget, financing readiness, and the features they want, then help them explore listings or connect with a buyer specialist.
Can Pluveus search listings and answer property questions?
Yes. Through your brokerage’s MLS connection, Pluveus can search for available homes that match a buyer’s preferences and answer questions about a particular property using the available listing information. We establish that connection during setup.
Can buyers speak with an agent during the call?
Yes. Pluveus can transfer callers directly to one of your buyer specialists or an agent they request. It confirms that the caller wants to connect before attempting the transfer. If the agent is unavailable, Pluveus can gather a callback request and pass the details to your team.
How do we choose which agents receive buyer calls?
Your brokerage sets the routing preferences. Direct new inquiries to a designated agent, a buyer specialist group, or participating agents through round-robin routing. Callers who ask for a particular agent can be directed to that person.
Can Pluveus arrange a showing?
Pluveus follows your showing process. It can book through a connected scheduling service or gather preferred times for your team to confirm. Buyers are told whether their appointment is confirmed or their requested time still needs confirmation.
What will our agent know before following up?
The handoff captures what the buyer shared, including search preferences, budget, financing readiness, timing, property interest, and the requested next step. Pluveus delivers those details to your CRM and can notify the appropriate team members. Summaries and transcripts are also available in the portal, so your agent can review the conversation before following up.
Be ready for the next buyer call
See how Pluveus helps buyers explore listings, reach an agent, and arrange a showing—or talk with us about how it would work at your brokerage.
